Privacy Policy
Our Data Promise
1.Introduction
1.1 Chrysus Gold Ltd (the "Company", "we", "us", or "our") values your privacy and is committed to handling any personal data we obtain with the utmost care and in compliance with all applicable data protection laws, including the EU General Data Protection Regulation 2016/679 ("GDPR") and relevant national laws (collectively referred to as "Data Protection Legislation").
1.2 This Privacy Policy outlines how we collect, use, store, protect, and process your personal data, and it serves as our Data Promise to you. Please read this policy carefully to understand our approach to your personal data.
1.3 This document covers the following:
The types of personal data we collect;
How we process, store, and protect your data;
Our purposes for processing your data;
Your rights regarding your personal data.
1.4 In this policy, terms defined in the GDPR, including "personal data", "data subject", and "processing", have the same meanings when used in this policy.
2.Personal Data We Process
2.1 We collect personal data through various channels, including:
Our website, email, and social media interactions;
In-store visits and purchases;
Account registration, surveys, contests, and subscriptions;
Customer service interactions.
2.2 The types of personal data we may collect include:
Basic details such as your name, email, phone number, and address;
Payment details (processed securely by third-party payment providers);
Purchase history, preferences, and interactions with our products.
2.3 We do not process sensitive personal data, such as information related to your health, race, or sexual orientation, and we do not collect data from children under the age of 13.
3.Purposes for Processing Your Personal Data
3.1 We use your personal data for various purposes, including:
To personalize your experience on our website and provide relevant product recommendations.
To fulfil product orders, process payments, and manage customer accounts;
To communicate with you about promotions, new products, and events;
To improve our products and services based on your feedback and interactions;
To respond to customer inquiries, complaints, or issues.
4.Lawful Bases for Processing4.1 We process your personal data based on the following lawful grounds:
Consent: By interacting with our services, you consent to the collection and processing of your personal data for specific purposes.
Contractual Necessity: To fulfil contracts, such as processing your orders or providing requested services.
Legitimate Interests: To conduct our business operations, improve services, and offer marketing communications, where we believe your interests are not overridden by your privacy rights.
5.What Happens if You Don’t Provide Your Personal Data?5.1 If you choose not to provide the required personal data, we may be unable to process your orders or provide certain services, including customer support or marketing communications.
6.Sharing Your Personal Data6.1 We do not share your personal data with third parties except as necessary to provide our services. We may share data with:
Our affiliates and partners to facilitate order fulfilment and marketing activities;
Third-party service providers, such as payment processors, marketing platforms, and logistics companies.
7.International Transfers of Personal Data
7.1 Your personal data may be transferred to countries outside the European Economic Area (EEA) for processing, particularly for services provided by our global partners or third parties. We ensure that appropriate safeguards are in place for international data transfers, as required by Data Protection Legislation.
8.Your Rights as a Data Subject
8.1 Under Data Protection Legislation, you have the following rights:
Access: You can request a copy of your personal data held by us.
Correction: You can request the correction of inaccurate or incomplete personal data.
Erasure: You can request that we delete your personal data, subject to legal obligations.
Restriction: You can request that we limit the processing of your data.
Portability: You can request the transfer of your data to another organization.
Objection: You can object to specific types of data processing.
Complaints: You can file a complaint with the relevant data protection authority.
9.Data Storage and Retention
9.1 We retain your personal data for as long as necessary to fulfill our contractual obligations, including processing orders, resolving disputes, and complying with legal requirements.
10.Cookies
10.1 Our website uses cookies to enhance user experience. Cookies may collect data such as browsing preferences and website usage. You can manage cookie settings through your browser.
11.Third-Party Links
11.1 Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites. We encourage you to review their privacy policies before submitting any personal data.
12.Questions or Complaints
12.1 If you have any questions or concerns about this policy or wish to exercise your rights, please contact us at:
Email: support@chrysusgold.co.uk
12.2 If you are not satisfied with our response, you may contact the relevant data protection authority, which in the UK is the Information Commissioner's Office (ICO).
This policy reflects our commitment to protecting your privacy and ensures that you can confidently shop with us at Chrysus Gold Ltd.